Privacy Policy
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Contact details
Post: Balmoral House, Warwick Court, Park Road, Middleton, Manchester, M24 1AE
Telephone: 08000584322
Email: info@discovermobility.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
● Names and contact details
● Addresses
● Purchase or account history
● Health information (including dietary requirements, allergies and health conditions)
● Account information
● Website user information (including user journeys and cookie tracking)
● Call recordings
● Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including
delivery:
● Health information
We collect or use the following information for the operation of customer accounts and
guarantees:
● Names and contact details
● Addresses
● Purchase history
● Account information, including registration details
● Marketing preferences
We collect or use the following information for service updates or marketing purposes:
● Names and contact details
● Addresses
● Marketing preferences
● Location data
● Purchase or viewing history
● Website and app user journey information
We collect or use the following information to comply with legal requirements:
● Name
● Contact information
● Health and safety information
We also collect or use the following information to comply with legal requirements:
● Health information
We collect or use the following personal information for dealing with queries, complaints or
claims:
● Names and contact details
● Address
● Account information
● Purchase or service history
● Call recordings
● Customer or client accounts and records
● Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information. There is a list of possible lawful bases in the UK GDPR. You can find
out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out
below. You can find out more about your data protection rights and the exemptions which
may apply on the ICO’s website:
● Your right of access – You have the right to ask us for copies of your personal
information. You can request other information such as details about where we get
personal information from and who we share personal information with. There are
some exemptions which means you may not receive all the information you ask for.
● Your right to rectification – You have the right to ask us to correct or delete personal
information you think is inaccurate or incomplete.
●Your right to erasure – You have the right to ask us to delete your personal
information.
● Your right to restriction of processing – You have the right to ask us to limit how we
can use your personal information.
● Your right to object to processing – You have the right to object to the processing of
your personal data.
● Your right to data portability – You have the right to ask that we transfer the personal
information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have
the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within
one month.
To make a data protection rights request, please contact us using the contact details at the
top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods
are:
● Consent – we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object. To
be clear, you do have the right to withdraw your consent at any time.
● Legal obligation – we have to collect or use your information so we can comply with
the law. All of your data protection rights may apply, except the right to erasure, the
right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer
accounts and guarantees are:
● Consent – we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object. To
be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or
marketing purposes are:
● Consent – we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object. To
be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
● Consent – we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object. To
be clear, you do have the right to withdraw your consent at any time.
● Legal obligation – we have to collect or use your information so we can comply with
the law. All of your data protection rights may apply, except the right to erasure, the
right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:
● Consent – we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object. To
be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from:
● Directly from you
How long we keep information
Type of data | Retention Period |
Purchase and order information | 7 Years |
VAT declaration | 7 Years |
Marketing data | 5 Years |
Who we share information with
Others we share personal information with
● Relevant regulatory authorities
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 22/02/2025