Warranty Information
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At Discover Mobility, we are dedicated to ensuring that all of our products meet high-quality standards and are fit for their intended purpose. It is our responsibility to provide you with products that adhere to these standards, and we aim to resolve any issues promptly should they arise.
All of our products are sold with a 12 month warranty. This warranty is applied automatically to each order.
What is covered under the warranty
● Mechanical faults
● Faulty parts
● Manufacturing faults
What is not covered under the warranty
● General wear and tear to parts, including but not limited to, the upholstery and
material, and tyres.
● Batteries that have not been maintained or used in accordance with the user
instructions.
● Accidental damage caused by the user.
● Water damage.
● Damage caused by improper handling of the product.
Warranty restrictions
● The manufacturer warranty is only valid if the product is used and maintained
according to the manufacturer’s guidelines.
● The manufacture warrant applied solely to the original purchaser and is not
transferable.
● The manufacturer warranty does not cover Discover Mobility products which have
been modified.
Raising a warranty claim
● To raise an issue with a product purchased from Discover Mobility, please contact us.
● If it is not possible to resolve an issue following a discussion with our team, we will
arrange for the item to be collected from you, and delivered back to us for a repair.
● We aim to conduct all repairs within 5 working days. The item will then be delivered
back to you free of charge.
● Should our engineers deem that there is no fault with the item, it will only be returned
to you following payment for the return and outwards postage. This charge will be
made clear following contact with our team.
Should you have any questions with regard to the manufacturer warranty, please contact us.